Switching broadband providers in the UK might sound like a hassle, but thanks to Ofcom regulations and improved switching processes, it’s now easier than ever. Whether you're frustrated with slow speeds, paying too much, or just looking for a better deal, this guide will walk you through the steps to switch your broadband provider smoothly in 2025.
Why Switch Broadband Providers?
- Faster speeds – especially with full-fibre (FTTP) rollouts across the UK.
- Lower costs – introductory offers from new providers often beat loyalty pricing.
- Better customer service – some ISPs score higher in satisfaction surveys.
- Bundled services – such as TV, mobile, or landline packages.
According to Ofcom, around 40% of UK broadband customers could save by switching.
How to Switch Broadband Provider in the UK
Switching broadband is generally straightforward, especially if you're switching between providers on the Openreach network (like BT, Sky, TalkTalk, EE, Plusnet, Vodafone, etc.).
Step 1: Check Your Current Contract
- Are you still in contract? Leaving early could mean exit fees.
- How much notice do you need to give? Usually 30 days.
- What’s your current speed and cost? Knowing this helps you compare deals properly.
Tip: You can check your current contract status by logging into your provider’s online account portal or calling customer service.
Step 2: Compare Broadband Deals
Make sure to compare:
- Download and upload speeds
- Monthly cost (after promotional period)
- Contract length (usually 12, 18 or 24 months)
- Setup fees (some providers offer free setup)
- Router included?
- Extras (TV, mobile discounts, etc.)
Step 3: Check Availability in Your Area
Not all providers or speeds are available in every part of the UK. Use your postcode to check what’s available.
If full-fibre broadband (FTTP) is available, it’s worth considering – it’s faster and more reliable than standard fibre or ADSL.
Step 4: Start the Switch (Gaining Provider-Led)
In most cases, your new provider will handle the switch for you. This is known as the Gaining Provider-Led process.
- Sign up with the new provider.
- They will notify your current provider.
- You’ll receive confirmation letters or emails from both providers.
- Wait for the switch date – usually within 14 days.
- Plug in your new router when instructed.
No need to contact your current provider unless you’re with Virgin Media or another network not using Openreach.
Special Case: Switching from or to Virgin Media
- You’ll need to cancel Virgin manually.
- You may need an engineer visit for installation (especially if moving to FTTP).
- Equipment return might be required.
Be sure to check overlap dates if you want to avoid downtime.
Tips for a Smooth Switch
- Don’t cancel your old provider before the switch date — this can cause a service gap.
- Ask for your final bill and make sure you’re refunded for unused service.
- Keep your router box until you’re sure the switch is successful.
- Track speed performance with tools like Speedtest.net after setup.
- Use your cooling-off period (usually 14 days) if the new service disappoints.
Broadband Switching FAQs
Q: Will I lose service during the switch?
A: Usually not. If switching within the Openreach network, the changeover typically happens on the same day with minimal downtime (under an hour).
Q: Can I keep my landline number?
A: Yes, number porting is usually supported. Be sure to request it during signup.
Q: Can I switch if I’m still in contract?
A: Yes, but you might have to pay an early exit fee. Weigh the cost of that versus long-term savings.
Q: Will I need a new router?
A: Most providers send you a new router, especially if you’re moving to a full-fibre service.
Q: What if the new service is slower than promised?
A: Ofcom’s Code of Practice allows you to exit without penalty if speeds are significantly below the guaranteed minimum.
Conclusion
Switching broadband provider in the UK is easier than ever in 2025. With a little research and planning, you can enjoy faster speeds, better service, or lower bills — sometimes all three. Use trusted comparison sites, know your contract terms, and take advantage of the gaining-provider-led switch to keep things simple.
Don’t stay loyal to poor service or high prices — switching can save you hundreds over a year.
Ready to switch?
Start with your postcode and compare the best UK broadband deals here.
