How to Check Your GSIS Contribution and Loan Balance Online (2025)

Keeping track of your Government Service Insurance System (GSIS) contributions and loan balances is essential for all government employees in the Philippines. Whether you’re preparing for retirement, applying for a loan, or just ensuring everything is in order, GSIS makes it easier through its online services.

In this 2025 guide, we’ll walk you through how to check your GSIS contributions and loan balances online using the GSIS Touch mobile app and other official platforms. It’s simpler than you might think!

What is GSIS?

The Government Service Insurance System (GSIS) is a social insurance institution that provides a variety of benefits to public sector workers, including:

• Life insurance
• Retirement and pension benefits
• Disability and survivorship benefits
• Emergency and policy loans
• Educational assistance loans

Why You Should Regularly Check Your GSIS Records

Verifying your records ensures:

• Accuracy of posted contributions
• No unrecorded payments (which can affect retirement and loan eligibility)
• Awareness of outstanding loan obligations
• Preparation for retirement planning

Option 1: Use the GSIS Touch Mobile App

The GSIS Touch App is the easiest and most convenient way to access your records on your smartphone.

✅ Step-by-Step Guide

1. Download the GSIS Touch App
   • Available on Google Play and App Store
2. Register or Log In
   • First-time users must register using their GSIS BP number (Business Partner number)
   • Create a secure password and verify your account via email or mobile number
3. Access Your GSIS Records
   • After logging in, navigate through:
     • Premium Contributions – to check your posted contributions
     • Loan Balances – to view active loans and remaining balances
     • Claim Records – for retirement, life insurance, or disability claims
4. Secure Your Account
   • Always log out after checking your records
   • Enable fingerprint/face recognition (optional for supported devices)

Option 2: GSIS Kiosk Machines (In-Person Alternative)

For those who prefer a physical method or don’t have a smartphone:

• Visit a GSIS Wireless Automated Processing System (GWAPS) kiosk.
• Insert your GSIS eCard Plus or UMID Card.
• You can check:
  • Contributions
  • Loan balances
  • Claim status
  • And more

These kiosks are available in GSIS branches, city/provincial capitols, selected government offices, and Robinsons Malls across the country.

Option 3: Contact GSIS via Email or Hotline

If you encounter issues with the app or need detailed inquiries:

• Email: gsiscares@gsis.gov.ph
• Hotline: 8847-4747 (Metro Manila) or 1-800-8-847-4747 (for provinces)

Prepare the following when contacting GSIS:

• Full Name
• BP Number or GSIS ID Number
• Government Agency/Office
• Specific inquiry (e.g., missing contributions from 2022, unclear loan deduction)

Option 4: Visit the GSIS Website (For General Info)

Although the official GSIS website does not directly allow login to your personal records, it offers:

• Program and loan information
• Downloadable forms
• Branch directory
• News and advisories

Visit: https://www.gsis.gov.ph

Common Issues and How to Resolve Them

❗ Problem: “Contribution not updated”

Solution: Request a reconciliation through your agency’s HR or directly email GSIS.

❗ Problem: App login failure

Solution: Reset your password via the app or contact GSIS CARES.

❗ Problem: Missing loan deduction

Solution: File a loan reconciliation request at the nearest GSIS branch.

Tips to Manage Your GSIS Account Better

• Regularly update your contact information to avoid missed notifications.
• Take screenshots of important app pages for future reference.
• Monitor loan interest rates to avoid unnecessary debt accumulation.
• Use only official apps and portals to avoid scams.

Frequently Asked Questions (FAQ)

Q: What is a BP number and where can I find it?
A: The BP (Business Partner) number is your unique GSIS identifier. It’s printed on your GSIS UMID card or can be obtained through your HR or GSIS branch.

Q: Can I access GSIS Touch if I’m already retired?
A: Yes, retirees can still register and check their pension releases, claims, and other records.

Q: Is there a fee to use the GSIS Touch app?
A: No, the app is completely free to download and use.

Q: What if I forgot my GSIS password?
A: Use the “Forgot Password” option on the GSIS Touch app or contact GSIS for reset instructions.

Q: How often should I check my GSIS contributions?
A: At least once every quarter or after major employment changes like promotion, transfer, or loan applications.

Conclusion

Checking your GSIS contributions and loan balances online in 2025 is easier than ever. With the GSIS Touch mobile app, you can stay on top of your benefits anytime, anywhere — no need to line up or make multiple phone calls.

Don’t wait until retirement or an emergency to find out there’s a discrepancy. Stay proactive, verify your records regularly, and ensure your future security is on track.

For more detailed updates or account-specific assistance, always reach out directly to GSIS or download the GSIS Touch App.