Emotional intelligence can help you build effective relationships at work. Executive coach and organizational psychologist Gemma Roberts explains what emotional intelligence is and why it's important.

She helps you become more self-aware so that you can identify triggers that may hijack your performance.

She also helps you align your intentions and your impact so that you can build strong and collaborative relationships.

Learning Objectives:

1. What is emotional intelligence?
2. Watching for triggers and hijacks
3. Finding flowDisrupting thinking
4. Reclaiming reaction time
5. Shifting perspective
6. Empathizing
7. Listening and communicating
8. Playing to strengths
9. Collecting feedback
10. Aligning intention and impact